We know that you will love your designer gown and accessories! However, if you need to return an item, we are happy to help. We want to make sure that you feel confident purchasing your gown and accessories from Adina's Bridal and that you’re thrilled with your purchase!
Adina’s Bridal offers a 3-day return policy (online only) with a 10% restocking fee on all purchases, except shoes and lingerie.
When you receive the gown or accessory, you will need to contact us by email (email@example.com) within three (3) days of receiving your order to state if you would like to return your purchase. The item would then need to be shipped back within one week by the Postal Service, UPS or FedEx, fully insured (for your protection) and be received by us within ten (10) days in the same condition as it was sent. After you have shipped the gown/item, you will need to email us the shipping carrier & tracking number for your return package within 24 hours of shipping the gown back to us so we are able to track the package.
Once we receive the item back at our location, we will inspect it and, if in the same condition as the item was sent to you, we will refund the price of the item, minus a 10% restocking fee. The shipping to you and from you will not be refunded, only the cost of the item. If we do not hear from you within three (3) days of receiving the item, we will consider the item satisfactory and no returns/refunds would be accepted. Sorry, no returns on shoes or lingerie.
Purchasing multiple dresses/ accessories:
Many brides inquire about purchasing multiple dresses to try on at home with the hopes of one of them working out. That is perfectly fine! If one of the dresses is "the one", just send the dresses that didn't work out back to us in accordance with the return policy described above. If you keep one of the dresses, you will receive a full refund for the dresses you returned (there will be no stocking fee). If you return all of the dresses you purchased, then there will be a 10% restocking fee based on the highest price item you purchased. If you need a few extra days to make a decision or talk to a seamstress about alternations, please send us an e-mail to request the extra time.
If you need to exchange an item for a different size or a different item of similar value, send us an email at firstname.lastname@example.org and indicate which size or item you need. If we have the different size/item in stock, we are happy to allow an exchange. Please follow the rules for returns. A 10% restocking fee does not apply for items that are exchanged. However, additional shipping charges will be applied.
For your protection, please send your return via a shipping service that can be tracked, such as USPS, FedEx, or UPS. Please be sure to keep your receipt, as well as the tracking information associated with item(s) returned. We cannot guarantee store credit or exchanges for returns sent via a non- traceable method. Please notify us when you have shipped your return and please provide is with a tracking number. Once received at our facility, your return will be processed within 5 business days. Credits are processed upon confirmation and inspection of the return. We will email you a confirmation once the refund is processed. Please note, credits are processed for the original cost paid for the merchandise and tax (if applicable). Shipping and handling fees will not be refunded.
Please feel free to call us at (818) 446-9648 or email address directly at email@example.com, if you have any questions. We are always happy to help.
Adina's Bridal does have a small studio in Los Angeles, CA where brides can make an appointment to try on dresses. All purchases made in our studio are Final Sale. You can read more about in-store purchases on the Appointments Page.