1. Where do you get your merchandise?
My merchandise comes from a few reputable sources. My entire inventory is authentic, brand name merchandise. My BHLDN and J. Crew inventory have all been discontinued from the manufacturer and all of the items are brand new and have never been worn. The inner label of the dresses has been marked to prevent store returns. For my Sample Gowns, I work closely with a southern California bridal salon to help sell their overstock designer wedding gowns. The sample gowns are limited stock with typically only one gown of each style available. I also buy some Adrianna Papell gowns wholesale and they are all absolutely brand new and have never been worn.
2. The item I am interested in says sold out or the size I am looking for isn't available. Will you be getting more in stock?
If the item you are looking for says sold out, or a particular size isn't listed, that means that I don't have it available. Also, due to the fact that most of my goods are no longer sold in stores or they are single sample gowns, I will not be getting more of the particular items in stock. If you are interested in a particular J. Crew Gown and I don't have your size, please send me a message and I will try to find the size you need.
3. What is your Return/Exchange policy?
Adina’s Bridal offers a 3-day return policy with a 10% restocking fee on all purchases, except shoes and lingerie.
Please take the following steps to begin the return process:
1.) In order to initiate a return or exchange, please contact us by email at email@example.com within 3 business days of receiving your merchandise. Please include your order number along with a brief note describing the reason you would like to return or exchange the merchandise.
2.) To be eligible for a return, your item must be unused, unaltered, undamaged, and in the same condition that you received it. You must request the return within 3 business days of receipt of the merchandise. The item must be shipped within 7 days of receipt in its new, unworn condition with tags attached (if applicable). Once the item is received and its condition is confirmed, a one-time exchange/merchandise credit or a purchase price refund minus 10% restocking fee will be issued based on the buyer’s choice. The return shipping is the buyer’s responsibility. If you return an item in unacceptable condition or past 7 days of receipt we will not be able to process a refund, store credit or exchange and will therefore ship the merchandise back to you.
Sorry, no returns on shoes or lingerie. We do not offer refunds, exchanges or store credits on items that are returned after the stated date.
All purchases made in person in our studio are FINAL SALE.
If you need to exchange an item for a different size or a different item of similar value, send us an email at firstname.lastname@example.org and indicate which size or item you need. If we have the different size/item in stock, we are happy to allow an exchange. Please follow the rules for returns. A 10% restocking fee does not apply for items that are exchanged. However, additional shipping charges will be applied.
For your protection, please send your return via a shipping service that can be tracked, such as Registered USPS, FedEx, or UPS. Please be sure to keep your receipt, as well as the tracking information associated with item(s) returned. We cannot guarantee store credit or exchanges for returns sent via a non- traceable method. Please notify us when you have shipped your return and please provide is with a tracking number. Once received at our facility, your return will be processed within 5 to 7 business days. Credits are processed upon confirmation and inspection of the return. We will email you a confirmation. Please note, credits are processed for the original cost paid for the merchandise and tax (if applicable). Shipping and handling fees will not be refunded.
4. Why are your prices so amazing?
After experiencing the sticker shock of the wedding industry during my wedding planning, I knew that there would be other brides like me who wanted to feel amazing on their wedding day with a beautiful dress that was reasonably priced. My goal was to source great wedding dresses and accessories that I would be able to sell at amazing prices for you. On top of that, I am not a traditional bridal salon - I run my business primarily online and I have a small studio space where brides can come over and try on dresses. So my overhead expenses are very low compared to traditional bridal salons. I like to pass these savings to my brides!
5. How long does it take to get my item?
After you order, most items should be delivered to you within 7-10 days. If you need something delivered quickly, I can do rush processing and shipping. Please let me know when ordering your item that you need rush delivery and the date you need your items delivered and I will let you know if it’s possible and I will make it happen. Additional costs may apply.
6. When Will My Order Ship?
Most orders ship within 1-3 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on Sunday’s or holidays.
7. How much does shipping cost?
Shipping cost varies based on the size of the items you order and how many items you have ordered. Shipping costs are calculated during checkout.
8. Where Is My Order Confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add (email@example.com) to your safe sender list.
9. What shipping service do you use?
I ship orders with both USPS and UPS. The service used depends on the size of the package and where the shipment is going.
10. Do you ship international?
I do ship international. International shipping typically takes a few weeks to be delivered and costs more than shipping in the continental US.
11. I'd like to know more about your designer sample dresses?
I work closely with a high end bridal salon in southern California. The sample dresses that I get from them come from a variety of different designers. I get only one of each dress. Many of the sample dresses I get are for dress styles that are no longer available to purchase at salons. I inspect each dress and I include any issues with the dress in the product description. The dresses may have been tried on in the store but they have never been worn outside the store and they have not been altered. The dresses have not been cleaned and they are stored in a garment bag in a climate controlled environment. The sample dresses typically come in sizes 8 - 12 however, all of the sample dresses can be altered and made to fit a smaller size if necessary. Sample dresses are a great way to get designer dresses at a fraction of the cost!
12. Where can I write a review for your website or leave feedback?
Yes please! I love hearing feedback from brides I have helped! Feel free to write me a review on Wedding Wire: http://www.eventwire.com/review/AdinasBridal. I am also on Yelp.
13. Do you sell used merchandise?
I do not sell used merchandise. Most of my items are brand new items - some with tags, and some without. The only items I sell that aren’t new are my designer sample wedding dresses, but they have never been altered or worn outside of the bridal salon. If you have a wedding gown that you are looking to sell, I can refer you to a few sites that are good for selling used gowns.
14. What payment methods do you accept?
I accept Visa, Mastercard, American Express and Paypal.
15. Is it safe to order online?
Yes, we use Shopify’s payment system which uses industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded and kept secure. Security checks are also made on all transactions, to ensure the authenticity of each card payment.
16. How do I use a discount code?
During the checkout process, there is a section that allows you to enter your discount code. Any discounts will be automatically applied.
17. I’m unsure about a size / I have a fit question. How do I find this information?
You can do a Google search to find the designer’s fit guide with measurements. If it’s a BHLDN item, you can find their fit guide here:
If you still are unsure about sizing, please e-mail me and I will advise you the best I can. Keep in mind that Sample Gowns are usually in "Bridal Size" and my New Dresses are similar to "Street Size." Bridal sizes tend to run smaller - so a Bridal Size 10 fits like a Street Size 6 generally. But fit varies widely among designers (it's confusing, I know!).
18. Can I schedule an appointment to try on some of your dresses?
Sure! I have a small studio space in Northridge, CA. Local brides are more than welcome to schedule an appointment to come over and try dresses on. Since I'm not a traditional bridal salon, I ask that you let me know what dresses (and sizes) you are interested in trying on ahead of time so I can pull them out and have them ready for you. All of the dresses I am selling are listed on my website. Please make sure to look at the sizes that are available, since some of the dresses come in limited sizes. Also, please tell me a little bit about the look you are going for and your size and I can pull out a few additional suggestions.
20. I have a question that was not on the FAQ’s?
If you have any additional questions, please contact us by email: firstname.lastname@example.org or go to our contact page here: http://www.adinasbridal.com/pages/contact-us and we will respond to your inquiries as soon as possible!